Large A3 Scanner

A3 series scanner is supplied with Panel V2.0 application which can provide scanning resolution of max. 600dpi.

If you want to scan in a higher resolution image, you can scan within an image application via TWAIN interface, such as ArcSoft MediaImpression supplied with your scanner, or other application (e.g. Photoshop).
 

1. Right-click on the Computer icon in the Windows desktop, then select “Manage”.

2. Open “Computer Management”, then select “Device Manager”.

3. Find the “Other devices” category, and right click on “Unknown device” to select “Properties” from the popup menu.

4. Click the “Details” tab, and then select “Hardware Ids” from the Property field. You will see a Product and Vendor ID in the Value box.

1. Click the Apple Logo in the upper left corner of your screen, then “About This Mac”.

2. Select “System Report” tab to open the System Information dialog.

3. Select USB in the Hardware section. Find “Vendor-Specific Device” in the USB Device Tree, then click on it and in the box below you will see a Product and Vendor ID.

1. Click on the “System Hard Disk”, and then “Library” folder.

2. Remove your scanner model from the Bundles folder and your scanner model’s TWAIN files from the TWAIN Data Sources in the Image Capture folder.

3. Now the scanner drivers are uninstalled from your computer.

1. Please check if your computer has recognized the scanner. Go to the “Device Manager”, and “Imaging devices” category to check if your scanner model is shown correctly.

2. If you can’t find your scanner in the “Imaging Device” category, and you find the “Unknown device” in the “Other devices” category, please use following methods to remove it.

(a) Unplug and replug the scanner’s power supply.
(b) Unplug and replug the USB cable, and connect to another USB port on the computer.
(c) Uninstall the driver, and then reinstall it. Restart the computer after installation is complete.
(c-1) If the “Windows Security” message appears during installation, please click “Install this driver software anyway” to finish installation.

(c-2) If the driver is downloaded from the official website, please check again the model name of the driver is correct. For A3 600S, A3 1200S, and A3 2400S series, not only the model name but also the first 3 digits of serial number must be the same as the driver.
(d) If your computer still can’t recognize your scanner, please contact our online technical support at the official website and provide following information.
(1) Scanner Model Name
(2) Scanner Serial Number
(3) The type of operating system you used
(4) Scanner’s Hardware Product ID (PID) numbers
Method: To find the PID numbers, go to “Device Manager” > “Unknown Device” > “Properties” > “Details” > “Hardware Ids”.

1. Unplug and replug the scanner’s power supply.

2. Unplug and replug the USB cable, and connect to another USB port on the computer.

3. Uninstall the driver, and then reinstall it, then restart the computer after installation is complete.

4. For A3 series scanner, please check if the Microsoft Visual C++ 2013 Redistributable is installed properly. If not, remove the installed driver, and then reinstall it.

Method: Go to Windows “Control Panel”, “Programs”, and then “Uninstall a program”.

1. Go to the Windows “Control Panel”, and then select “Hardware and Sound”.

2. Select “Device and Printers”.

3. Right click the icon of your scanner, and then select “Scan properties”.

4. Right click the icon of your scanner, and then select “Scan properties”.

5. Click on the “Events” tab. Make sure the Select an event field is set to “Cover Driven”, and the “Take no action” is ticked at the Actions box.

1. Open “My Computer”. Right click on your scanner, then select “Properties” from the popup menu.

2. Click on the “Events” tab. Make sure the Select an event field is set to “Cover Driven”, and the “Take no action” is ticked at the Actions box.

3. Now, the auto launch of software triggered by the scanner cover is disabled.